Dripdok is currently undergoing its routine compliance and regulatory audits. These audits are conducted in accordance with regulatory requirements and, unfortunately, may occur without advance notice.
We expect to complete this process and resume normal scheduling at the beginning of Q4.
During this temporary period, services and scheduling are paused. Due to circumstances beyond our control and this regulatory force majeure period, refunds cannot be issued while operations are temporarily suspended. Existing bookings will be addressed and rescheduled as soon as we are cleared to resume.
We sincerely appreciate your patience, understanding, and continued trust in Dripdok. We look forward to welcoming you back very soon.
Dripdok
Your health. Our priority.
These Terms of Service & Sale ("Terms") govern your access to and use of Dripdok's website, booking platform, consultations, physician-directed protocols, IV services, regenerative services, products, and related services (collectively, the "Services").
Please read these Terms carefully before submitting an inquiry, completing a screening or protocol application, making a payment, booking an appointment, receiving Services, or otherwise engaging with Dripdok. By accessing the website, submitting information, requesting a consultation, making a payment, completing a booking, accepting a quotation, signing a consent document, or receiving any Service, you acknowledge that you have read, understood, and agreed to these Terms.
By using the Dripdok website or engaging with any Dripdok Service, you enter into a legally binding agreement with Dripdok and the applicable entity, physician, clinician, practitioner, contractor, or service provider identified in your booking, invoice, consent documentation, or other transaction record (collectively, "Dripdok," "we," "us," or "our").
You agree that these Terms apply to all Services, whether arranged through our website, email, messaging platforms, telephone, social media, referral partners, third-party booking platforms, or directly with a member of our team.
Where you receive separate clinical consent forms, treatment-specific disclosures, quotations, invoices, booking confirmations, or other written terms, those documents form part of your agreement with Dripdok.
In the event of a conflict between these Terms and a treatment-specific consent or clinical document, the treatment-specific document will govern clinical matters, while these Terms will govern commercial, payment, cancellation, liability, and service-delivery matters, unless applicable law requires otherwise.
By proceeding with a booking or Service, you confirm that:
If you do not agree to these Terms, you must not use the Services.
Dripdok provides access to physician-directed, clinically assessed, and/or practitioner-administered wellness, IV, regenerative, longevity, and related Services.
Depending on clinical assessment, availability, applicable requirements, and individual circumstances, Services may include:
No Service is automatically available to every customer.
The inclusion of a protocol, compound, treatment, product, or service on our website or in our communications does not constitute an offer or representation that it is appropriate, available, lawful, clinically indicated, or suitable for any particular individual.
Clinical decisions are made on an individual basis.
Dripdok may, at any time and without liability except where prohibited by applicable law:
Payment does not override clinical judgment.
No customer has a contractual right to receive a particular medication, compound, protocol, dosage, formulation, clinician, treatment duration, or treatment sequence merely because it was requested, discussed, advertised, quoted, or previously provided.
Information appearing on the Dripdok website, social media, emails, messages, educational materials, advertisements, quotations, protocols, and other communications is provided for general informational purposes and should not be interpreted as a guarantee of diagnosis, treatment, efficacy, safety, or outcome.
Website access and submission of an inquiry alone do not establish a physician-patient relationship.
Any clinical relationship, where applicable, arises only in accordance with the applicable clinical process, professional requirements, informed-consent documentation, and applicable law.
Dripdok Services are not emergency medical services and are not intended to replace emergency care, primary care, specialist care, or other medical care that may be required.
You should seek appropriate medical attention independently where your condition requires it.
You acknowledge that medical and wellness interventions inherently involve risks, uncertainties, contraindications, interactions, and potential adverse effects.
No particular result is promised or guaranteed.
Statements concerning longevity, wellness, energy, cognition, recovery, mitochondrial function, inflammation, performance, regenerative effects, or other potential benefits are not guarantees of individual results.
Individual outcomes vary substantially according to health status, physiology, underlying conditions, medications, adherence, lifestyle, and numerous factors outside Dripdok's control.
Dripdok may require completion of a health questionnaire, consultation, laboratory testing, biomarker analysis, medical-history review, physical assessment, or other screening before Services are approved.
Eligibility may be reassessed at any time, including immediately before treatment.
Dripdok may refuse, postpone, modify, or terminate a Service where, in the clinical judgment of the applicable clinician or provider, treatment is inappropriate, contraindicated, unavailable, unsafe, or otherwise unsuitable.
Circumstances that may result in refusal or postponement include, without limitation:
Dripdok's clinical determination is not a guarantee of diagnosis or outcome and does not constitute a promise that treatment will be provided merely because a customer has paid.
Where Dripdok declines treatment for clinical reasons, any refund or credit will be determined in accordance with the applicable Cancellation and Refund Policy, treatment-specific terms, and applicable law.
You are responsible for providing complete and accurate information.
You expressly represent and warrant that all information provided to Dripdok is truthful, current, complete, and not misleading.
You must promptly notify Dripdok of any change in:
You acknowledge that Dripdok relies upon the information you provide.
Dripdok shall not be responsible for consequences arising from information that you fail to disclose, disclose inaccurately, omit, conceal, or provide incompletely, except to the extent liability cannot lawfully be excluded.
You agree to follow all reasonable pre-treatment, treatment, and post-treatment instructions provided by Dripdok or the applicable clinician.
Appointments are subject to availability and are not confirmed until Dripdok provides written confirmation and/or receives the required payment.
Unless otherwise stated:
Dripdok reserves the right to reschedule an appointment because of clinician availability, clinical considerations, equipment issues, supply availability, logistical circumstances, regulatory requirements, or circumstances beyond reasonable control.
Where Dripdok must reschedule a confirmed appointment, Dripdok may, subject to applicable law, provide an alternative appointment, account credit, or refund in accordance with the applicable policy.
Unless otherwise expressly agreed in writing, payment is required in full before Services are provided.
Prices may be quoted in the currency displayed on the applicable quotation, invoice, booking page, or payment request.
A quotation does not constitute a guarantee that the quoted Service will ultimately be clinically approved or performed.
Additional charges may apply for:
Where preparation, procurement, compounding, laboratory ordering, reservation of clinical resources, logistics, or other customer-specific work begins following payment, the resulting costs may be non-recoverable.
Certain Services involve materials, compounds, laboratory orders, reservations, logistics, or preparation specifically undertaken for an individual customer. Once such work has commenced, the applicable payment may become non-refundable or subject to a cancellation charge, regardless of whether the customer ultimately receives the Service, except where applicable law requires otherwise.
Cancellation and refund rights are governed by the applicable Cancellation and Refund Policy in effect at the time of booking, together with any treatment-specific terms communicated to the customer.
Unless otherwise expressly stated:
| Service | Cancellation circumstance | Refund |
|---|---|---|
| Standard IV Services | 24+ hours before appointment | 75% |
| Standard IV Services | Less than 24 hours | No refund |
| NAD+/NMN or similarly prepared protocols | After payment | 75% |
| Peptide-related Services | Before customer-specific ordering/preparation | Full refund |
| Peptide-related Services | After ordering/preparation begins | No refund |
| Advanced regenerative/exosome Services | 72+ hours before appointment | 75% |
| Dripdok cancellation | Where Dripdok cancels for reasons within its control | Refund or rescheduling as applicable |
This table is subject to applicable law and any more specific written terms applicable to the transaction.
Refunds, where approved, will ordinarily be processed within 5–10 business days, although the time required for funds to appear in a customer's account may depend on the payment provider or financial institution.
Failure to attend an appointment, late arrival, inability to complete treatment, change of mind, travel disruption, personal scheduling conflict, failure to obtain required travel or immigration documentation, or failure to satisfy clinical eligibility requirements does not automatically create a right to a refund.
Where a customer becomes ineligible for treatment because of information that should reasonably have been disclosed before payment or because of a change occurring after payment, Dripdok may retain amounts reasonably attributable to preparation, procurement, clinical review, laboratory work, logistics, reservations, or other costs already incurred, subject to applicable law.
Dripdok's ability to provide Services may depend upon physicians, clinicians, laboratories, pharmacies, compounders, suppliers, manufacturers, logistics providers, facilities, regulators, payment providers, technology providers, and other third parties.
Dripdok shall not be responsible for delay, suspension, modification, cancellation, interruption, unavailability, or inability to provide a Service to the extent caused by circumstances beyond Dripdok's reasonable control.
Such circumstances include, without limitation:
Dripdok may immediately suspend, modify, postpone, or discontinue any affected Service without being deemed to have breached these Terms.
During such an interruption, Dripdok's obligation to perform the affected Service is suspended for the duration of the relevant circumstance.
No customer is entitled to demand:
Where legally permissible, amounts already paid for an affected Service may be retained to the extent they correspond to costs already incurred, customer-specific preparation, procurement, laboratory work, third-party charges, reserved resources, or other non-recoverable expenses.
At Dripdok's discretion, and without creating an ongoing contractual obligation or precedent, Dripdok may offer a credit, rescheduling opportunity, replacement Service, partial refund, or full refund.
Any such accommodation is voluntary unless required by applicable law and does not constitute an admission of liability, fault, wrongdoing, breach, or entitlement.
Certain Services, materials, laboratory testing, compounds, products, logistics, facilities, or other components may be provided, prepared, supplied, or supported by independent third parties.
Where applicable, those third parties may have their own terms, professional obligations, policies, warranties, limitations, and eligibility requirements.
Dripdok does not guarantee the continued availability, performance, timing, or policies of any third-party provider.
Where a third party is responsible for a particular component of a Service, Dripdok's responsibility is limited to the extent required by applicable law.
You acknowledge that IV therapy, medications, compounds, peptides, regenerative interventions, laboratory procedures, and related Services may involve inherent risks.
Potential risks may include, without limitation:
The specific risks associated with a particular Service will be addressed through the applicable clinical assessment and informed-consent process.
You acknowledge that the absence of a known risk at the time of treatment does not mean that an adverse event is impossible.
Nothing in these Terms constitutes a waiver of liability that cannot legally be waived.
To the fullest extent permitted by applicable law, Dripdok and its owners, physicians, clinicians, employees, contractors, agents, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of income, revenue, opportunity, business, enjoyment, anticipated savings, anticipated results, or other economic or non-economic loss arising from or relating to the Services.
To the fullest extent permitted by applicable law, Dripdok's aggregate liability arising from a particular Service or transaction shall not exceed the amount actually paid by the customer for the specific Service giving rise to the claim.
This limitation applies regardless of whether the claim is based upon contract, tort, negligence, statutory liability, misrepresentation, restitution, or another legal theory, except where such limitation is prohibited by applicable law.
Dripdok shall not be responsible for adverse outcomes attributable in whole or in part to:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where such exclusion is prohibited, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Dripdok and its owners, physicians, clinicians, employees, contractors, agents, affiliates, and service providers from claims, liabilities, losses, damages, costs, and reasonable expenses arising from:
This indemnification obligation does not apply to the extent a claim results from conduct for which Dripdok cannot lawfully require indemnification.
You expressly acknowledge that Dripdok does not guarantee:
Any historical case results, testimonials, examples, educational materials, or descriptions of potential benefits are illustrative only and do not constitute a prediction or guarantee of your individual outcome.
All content associated with Dripdok, including names, trademarks, logos, designs, written materials, photographs, videos, educational materials, treatment descriptions, protocol frameworks, proprietary methodologies, databases, software, website content, and other materials, is owned by or licensed to Dripdok unless expressly stated otherwise.
Nothing in these Terms transfers any intellectual-property rights to you.
You may access and use Dripdok materials solely for your personal, non-commercial purposes.
You may not reproduce, copy, modify, publish, distribute, sell, license, reverse engineer, scrape, create derivative works from, or commercially exploit Dripdok intellectual property without prior written authorization.
Personal information provided to Dripdok may be collected, processed, stored, and used for purposes including:
Health and medical information may constitute sensitive or specially protected information under applicable law.
Dripdok will handle personal information in accordance with its applicable Privacy Notice and other legally applicable requirements.
You acknowledge that electronic communications and third-party technology systems may involve inherent security risks and that no electronic transmission or storage system can be guaranteed to be completely secure.
You consent to receive communications electronically, including booking confirmations, invoices, clinical questionnaires, consent documentation, treatment information, administrative notices, and other communications relating to your Services.
Electronic records, acknowledgments, confirmations, payment records, communications, and electronic acceptance may be used as evidence of your agreement to these Terms and the applicable transaction, to the extent permitted by law.
You are responsible for maintaining access to the email address, telephone number, messaging account, or other contact information you provide to Dripdok.
Dripdok does not guarantee that its website or booking platform will always be available, uninterrupted, error-free, secure, or free from defects.
We may modify, suspend, restrict, or discontinue any portion of the website or platform at any time.
Website content may contain errors, omissions, outdated information, or third-party material.
The website should not be relied upon as a substitute for individualized clinical assessment.
Dripdok may amend these Terms from time to time.
The updated version will be posted with a revised effective date.
Unless otherwise required by law, continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms.
Changes will not retroactively alter rights that have already accrued where such alteration is prohibited by law.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent legally permissible and, if necessary, modified or severed to the minimum extent required.
The remaining provisions shall remain in full force and effect.
A failure or delay by Dripdok to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Any waiver must be expressly provided in writing by an authorized representative of Dripdok.
These Terms, together with applicable booking confirmations, invoices, quotations, consent forms, clinical documentation, cancellation policies, privacy policies, and other expressly incorporated documents, constitute the agreement between you and Dripdok concerning the applicable Services.
They supersede prior oral or written representations concerning the same subject matter to the extent permitted by law.
You acknowledge that you have not relied upon any representation not expressly contained in the applicable contractual or clinical documentation, except where such exclusion of reliance is prohibited by applicable law.
These Terms shall be governed by the laws applicable to the Dripdok contracting entity and the Service transaction, subject to any mandatory consumer-protection, healthcare, professional, or other laws that cannot legally be excluded.
The parties agree to attempt in good faith to resolve any dispute informally before commencing formal proceedings, unless urgent legal relief is required.
Nothing in these Terms prevents a customer from exercising a mandatory legal right that cannot lawfully be waived or restricted by contract.
Questions regarding these Terms, bookings, Services, or applicable policies may be directed to:
Dripdok
Email: legal@dripdok.com
We aim to respond to customer inquiries within 24 hours, although response times are not guaranteed.
By submitting a booking, making payment, signing a consent document, accepting a quotation, or receiving Services, you acknowledge that:
By proceeding with a booking or Service, you agree to be bound by these Terms.
Our team is here to clarify anything before you book. We respond within 24 hours.
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