We prepare each session with precision — compounding begins the moment you confirm. This policy reflects real preparation costs while remaining as fair as possible for genuine plan changes.
Myers' Cocktail, Hydration, Vitamin C & similar. Under 24 hrs: no refund.
Compounding begins immediately. Short shelf-life materials prepared specifically for you.
Full refund before lab order. After order placed: no refund. Custom-compounded.
Specialist materials require 72 hours minimum notice for partial refund eligibility.
A booking is confirmed when you have received written confirmation from DripDok staff, or when payment has been received. Unconfirmed tentative bookings may be cancelled without charge.
Once confirmed, this policy applies in full. Verbal bookings are not confirmed bookings. Confirmation is always via WhatsApp message, email, or payment receipt from DripDok.
NAD+ Therapy & Advanced IV Protocols: Once payment is confirmed, compounding of short shelf-life materials begins and your clinical time slot is reserved. You will be refunded 75% of your total invoice.
Standard IV Therapies: Cancellations 24+ hours in advance receive a 75% refund. Under 24 hours: non-refundable.
Peptide Therapy: Custom-ordered and compounded peptides are non-refundable once your lab order has been placed (typically within 2–6 hours of payment). Shipped peptides and medical equipment cannot be returned.
Exosome & Advanced Regenerative Stacks: Minimum 72 hours notice required for 75% refund. Under 72 hours: no refund.
No-shows and same-day cancellations are treated as confirmed appointments and are non-refundable across all service types. Please contact us as early as possible — we will always try to accommodate genuine emergencies.
All cancellation requests must be submitted in writing:
Send your cancellation via WhatsApp or email with your name, appointment date, and service booked. Verbal cancellations are not accepted.
We will confirm receipt of your cancellation request in writing, usually within 2–4 hours during business hours.
Where applicable, refunds are processed to your original payment method within 5–10 business days.
If DripDok must cancel your appointment, you will be offered:
We will notify you as early as possible and sincerely apologise for any inconvenience.
Section 4 (Cancellation by DripDok) does not apply where DripDok is unable to perform, schedule, or deliver a service due to a Force Majeure Event as defined in our Terms of Service & Sale — including, without limitation, a regulatory inspection, investigation, audit, seizure, or suspension order from any governmental or health authority (such as BPOM or the Indonesian National Police), whether or not directed specifically at DripDok.
During a Force Majeure Event, no refund is owed for amounts already paid for affected services, DripDok is not liable for the delay or interruption, and no customer may demand a specific rescheduling window or resumption date. At its sole discretion, and as a matter of goodwill rather than obligation, DripDok may offer credit toward future services or a partial or full refund once normal operations resume.
This section does not affect any right or remedy that cannot lawfully be excluded or limited under mandatory Indonesian consumer protection law.
Rescheduling is treated as a cancellation of the original appointment and a new booking. The same notice requirements apply. Where adequate notice is given and materials have not yet been committed, we will accommodate rescheduling at no additional charge where possible.
Contact us as early as possible — the sooner you reach out, the more we can do to help. We respond within 24 hours.
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